6 The Link between Downtime and Immature Change Management

The Link between Downtime and Immature Change Management

Uncontrolled change is the leading cause of downtime for multi-tier business applications. IT departments are often unaware of these changes because they lack visibility into what is happening in their environment. Often, IT operations fail to adequately stage and test approved changes before they are deployed to understand the impact of those changes. In addition, IT staff is usually woefully unaware of unauthorized changes that are made outside approved processes until a downtime incident has occurred.

This webinar presents findings from a recent study by Research Edge on the maturity of change management practices in IT organizations. StackSafe's Dennis Powell and Ecora's Chris Chesley will use the study's findings as a basis for discussing:

  • Why organizations are becoming more concerned with downtime, but budget priorities are lagging behind
  • The definitive link between change management maturity and quantifiable business benefits
  • Developing a mature change management process
  • How to use test and analysis capabilities to Improve system availability
  • Automating the validation of approved changes and proactively identifying unauthorized ones

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