Auditor Help: Ecora Log Files

The log file is a record of events within Ecora software. Should the software encounter any difficulties in your environment, the log can be extremely helpful in troubleshooting.

Access the log by choosing View... Log... from the main menu.

View Log

You can use the right-click pop-up menu to View Item... which displays the selected log record in a separate window, or Export to CSV... to save the log to a comma-separated value file (which can be imported into spread sheet or other applications).

View Log Menu

Control of logging level (to help Technical Support diagnose a problem), log locations, and size/age options by choosing File... Settings and clicking on the Logging tab.

Logging settings

  1. Select the log for which you'd like to change settings from the drop-down list. There are log files for the main application (Auditor Log), the service associated with alerts (Monitor Log), the task scheduler (Scheduler Service Log), the database Archiving Log, and the host Auto Importing Log.
  2. Select the logging level from the drop-down list (Standard Logging, Log Errors, Log Errors and Information, Log All Information, and Debugging Mode ).
  3. Enable the checkbox for warning on startup if you wish to be notified if the log level is set above standard. If the level has been raised for debugging, this reminder will prompt you to lower the level again so the files do not get as large.
  4. On the General tab, you can see the path, size, and age of the selected log file and/or Clear Log to reset the log file to empty.
  5. In the Log Size area, set the maximum size you wish to allow log files to reach using the up/down arrows.
  6. Select the preferred action when logs reach maximum size: overwrite as needed, overwrite older than n days (and enter the number of days), or manual clearing.
  7. Click Restore Defaults if you wish to return all log settings to their status as shipped with the software.
  8. Click on the Filter tab, (also accessible via Tools... Filter...).
  9. View Log

  10. Choose (or verify) which of the logs is active to filter from the drop-down list in the top of the dialog box.
  11. Click in the checkbox for each type of event you wish to include in the log.
  12. Choose a category from the drop-down list. These options vary based on the log selected; for example, the Auditor log categories include data or report failed or succeeded, whereas the Archiving log choices are the archive databases you've defined.
  13. Enter Message Text to be added to the logs.
  14. Enter the Process IDs you wish to include in logs (by Windows Event Log event codes).
  15. Enter the Thread IDs you wish to include in logs.
  16. Use the From: and To: fields select all events from first to last or specify a date and time range.
  17. Click in the Reverse Order checkbox if you wish to see the event listed descending from most recent to oldest.
  18. Click Restore Defaults if you wish to return all log settings to their status as shipped with the software.
  19. Click View Log to open the selected log in a separate window.
  20. Click OK/Close to exit the dialog box and return to the main interface.

Helpful hint Tip: The Support area of Ecora's website includes links to the system requirements and the Frequently Asked Questions page includes information about common questions and answers you might find helpful.