Change Management

Change within an IT environment is a constant and can range from the planned, such as application and operating system upgrades, patch installations, and approved configuration updates, to the unplanned, including accidental system alterations and malicious security breaches. It is often these "unplanned" changes that have the greatest impact on the organization. Leading analyst firms estimate that, on average, more than 60 percent of all critical system and application outages are caused by inappropriate changes.

The costs associated with unplanned and uncontrolled change can impact an organization on many levels. Unplanned and uncontrolled change can lead to a longer time-to-value for new products and services, and can cause inconsistent and unpredictable service. Uncontrolled change can also increase security and compliance risks, opening an infrastructure to malicious attacks and limiting an organization's ability to apply compliance strategies or the principles of good corporate governance. Auditors who discover evidence of uncontrolled change are likely to cite the organization for deficiencies or, in the most severe case, a material weakness.

Finally, uncontrolled change can increase administrative costs as systems fail to provide the level of service expected and IT teams are forced to duplicate efforts and repeat processes in an effort to ensure systems remain functional.

According to leading analysts, effective change management solutions should offer a single, centralized interface for identifying all configuration elements across an IT infrastructure. Powerful reporting capabilities should also be included that provide a high-level status of overall enterprise health. Finally, any change management solution should have a way to validate that changes have been made independent of the change deployment mechanism.

Ecora's configuration audit and analytics solutions automate the generation of detailed change reporting for identifying and auditing configuration changes in virtually all operating systems, database management systems, applications, directories, network devices and firewalls. With its agentless architecture, you can begin collecting data and reporting on your infrastructure in a matter of hours. Pre-installed report templates quickly identify systems whose configurations have drifted from your standard, identify potential root cause for an outage by comparing a system's settings against a known good state, or uncover deviations from an established baseline configuration standard.

Ecora's integration with popular service desk solutions like BMC Remedy and HP OpenView Service Desk provides the ability to quickly validate approved changes and identify and remediate unintended changes detected through Auditor Pro's rich reporting and policy analysis. Auditor Pro can also populate CMDBs ensuring that the assets tracked are up to date.

Next Steps

See Auditor Pro in action. Click here to schedule an on-site or web demonstration.

See how it works in your own environment. Click here to request a trial.