Ecora Auditor Professional: Service Management Interface Connector

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Developing effective processes for the delivery of IT and business services require a solid understanding of the IT environment and what is changing within that environment. Leading analysts all agree that the leading impediment to maintaining service delivery levels is misconfigured systems caused by people and process. Ecora's Service Management Interface Connector provides the gateway for the reducing the effects of unintended change, accelerating adoption of a CMDB, and laying a solid foundation for IT service management and business service management initiatives.

Effective configuration change monitoring, analysis and audit reporting are fundamental components of the IT Service Management model. Using the Service Management Interface Connector, the rich configuration data collected by Ecora Auditor Professional™ can be federated into an existing CMDB to provide centralized configuration and change management. By consolidating this information into one, centralized repository, IT organization's can improve response times, increase infrastructure security, and validate the accuracy of the configuration items within the CMDB.

Organizations can extend the effectiveness of their change control process by utilizing the Service Management Interface Connector to integrate with leading service and help desk tools to validate approved changes are completed successfully, identify any unauthorized or unintended changes for proper approval or potential remediation, and maintain baseline configurations. Additionally, Auditor Pro's rich, pre-built report templates can provide service and help desk users with complete automation of IT standards enforcement, including external regulations (SOX, PCI, HIPAA, GLBA, FISMA, and more), internal best practices (ITIL, CobIT), security requirements (CIS, SANS), or any other standards requiring validation of IT controls.

The Service Management Interface Connector currently supports adapters for BMC® Atrium and Remedy and HP® Service Desk. The potential for future integrations exist for HP Service Manager, security management applications, remediation engines, and other IT and Business Service Management -related services and components.