Support & Services Overview

Ecora Software offers implementation, custom consulting, and education services designed to enable rapid deployment and increased knowledge of Ecora Software products. Our cost-effective services help to optimize the use of our products in your environment.

Technical Support
We understand that Ecora is an integral part of your daily network and systems operations. To ensure your success, our knowledgeable support engineers are prepared to assist you via phone or e-mail, whether it's a quick question or step-by-step assistance with your Ecora software.

Professional Services
Ecora Professional Services enable customers to implement and manage the use of our software solutions to their maximum benefit. Our value-add service offerings are derived from the wealth of collective knowledge gained from working together with our 1,100 active world-wide customers. From implementing Ecora's software in the most complex environments, compliance and change management control development, standard and custom reporting best practices, each service offering is intended to maximize our customer's investment in Ecora's software. Ecora service professionals are also available to supplement your compliance or infrastructure auditing team when new requirements or reporting deadlines warrant temporary expertise.

These offerings help customers:

  • Rapidly deployment of Ecora solutions
  • Train end user and IT teams to effectively use the solutions
  • Align implementations with industry and implementation best practices
  • Objectively measure the success of a deployment

Educational Services
Ecora's educational services offerings are designed to increase your knowledge of Ecora's software. Using an on-line, self-paced learning approach, each session delivers the essential skills to successfully use our products in your environment. In addition, live, interactive classes are held regularly at various locations or in your own facility to provide more customized instruction. Our goal with every training method is to increase productivity and the return on your investment, turning product expectations into reality quickly and effectively.