Ecora Patch Manager FAQ

Question:  When I try to install the Agent Service on a target system I receive the following error:

Ecora Agent Service -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor

Answer:  This error is most likely because Agent Manager did not install properly. Please try to get to http://localhost/EcoraAgentManager/trace.axd from the Patch Manager Host system. If that page comes up, the install should go through fine. If it does not come up, go to File...Settings...Optional Agent, and uninstall then install the Agent Manager.

Another possible cause is that the target system can not resolve the address of http://patch system/ecoraagentmanager/trace.axd. They should check the connectivity from the target system as well as agent manager.