Customer Testimonials: IT Best Practices

American Bible Society – Nick Garbidakis, CIO/CTO and Bill Grigonis, Operations Manager
American Bible Society is using Ecora Auditor Professional to close gaps in the change management process and to demonstrate compliance to government regulations. “We recognized that we needed a tool that could automate our change management process. In a single, comprehensive solution, Auditor Pro gave us everything we needed.”
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Apache Corporation – Alan Wen, Systems Analyst
With Ecora Auditor Professional, Apache has established a checks and balances system to validate planned and approved changes that were submitted. To identify if unauthorized changes were made, Apache runs Ecora reports that within minutes discovers those changes. “Ecora Auditor Professional makes it easier to find all changes, something we could not have done manually with the amount of servers we're managing.”
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Milwaukee Journal Sentinel – Jim Herzfeld, VP of IT/CIO
To provide the required validation of its general IT controls for compliance to Section 404 of the Sarbanes-Oxley Act, the Milwaukee Journal Sentinel uses Ecora Auditor Professional to automate the manual and repetitive tasks of reporting and change tracking. “It's inevitable that IT changes will happen and that's where Auditor Professional really shines. We're able to get day by day snapshot reports to prove changes happened as planned, and if not, we know exactly where the problem is so it doesn't effect security or uptime.”
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Neos Banca – Giovanni Aiello, Chief Security Officer
Neos Banca, a subsidiary of leading Italian financial services provider Gruppo Intesa Sanpaolo, uses Ecora Auditor Pro to improve information security and provide greater responsiveness in the event of a disaster, while increasing IT staff efficiency and reducing costs by streamlining the configuration change process. “With Auditor Pro, we have a clear way of solving specific issues, including providing system documentation and compliance reporting, with a single tool, so the audit process-even one for an environment as complex as ours-can be greatly streamlined and simplified.”
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Tecnologico de Monterrey – Ramses Herrera, Director of Infrastructure Administration and Operations
With Ecora Auditor Professional, Tecnologico de Monterrey has everything they need in a single, comprehensive solution. They are able to ensure change control validation, prevent unplanned downtime and automate documentation. "Auditor Pro gave us everything we needed."
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TriHealth – Andrew Johnson, Senior Server Analyst
Ecora is helping TriHealth meet its HIPAA requirements for disaster recovery, change management, and patch management by automating these tasks with Auditor Professional and Patch Manager. “With Ecora Auditor Professional, we went from documenting servers when we could to automating the process on a weekly basis with the added benefit of identifying changes that were being made.”
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