Complete a Customer Success Call
These twice yearly calls between the Ecora CEO and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at Ecora.
Success Call Agenda
- Overview of the Success Program
- Review of current success level and influencing factors
- Development of a Success Plan for the coming year
- Updates on Ecora (includes product roadmap, special offers and more)
Define and Execute a Success Plan
Tailored to each customer, this comprehensive action plan clearly outlines how success is defined by the customer, notes where Ecora stands today and provides a roadmap of the steps needed to get to 100% customer satisfaction.
Each customer’s success plan guides the Ecora team on how to deliver 100% success for that customer. A detailed timeline and regular checkpoints ensure the plan is always on track, even when a customer’s priorities shift. When success is achieved, the plan is revisited to ensure success is maintained consistently.