Customer Success

At Ecora customer success is our top priority. We want to understand your business needs and make your business successful. We communicate regularly with our customers to ensure they are receiving the value they expect from their software.
“With Ecora, we have greater control of our IT infrastructure. We now always know exactly what's in our environment, who our users are, and what access they have. This is everything our auditors are asking for and more."
Cape Cod Cooperative Bank - Jason Bordun, IT Manager
“It's inevitable that IT changes will happen and that's where Auditor Professional really shines. We're able to get day by day snapshot reports to prove changes happened as planned, and if not, we know exactly where the problem is so it doesn't effect security or uptime."
Milwaukee Journal Sentinel - Jim Herzfeld, VP of IT/CIO
“Ecora does a phenomenal job. Basically, with the push of a button, we collect the information on our databases and produce the reports we need on a continual basis. I can't put into words the time savings that Ecora provides us with."
U.S. Coast Guard Finance Center - Chuck Lewis, Senior Database Analyst

The Success Program

We work individually with each Ecora customer to understand what constitutes success, and then lay out and commit to a joint plan to achieve it.
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How it Works

Our CEO speaks to each of our customers every six months. They tell us how we’re doing, and we jointly agree on a plan that will deliver success.
View Sample Success Plan  

How We’re Doing

Our goal is 100% customer satisfaction and we strive for that in all we do. Currently, our “Report Card” is shared on our quarterly executive webinars.
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Success Stories

Hear directly from customers how our commitment to 100% customer success is making an impact on their business.
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